Booking Conditions

We want you to know how we protect your interests, the terms under which you make your booking and that we are committed in dealing with you fairly. We want you to come back to us next time you travel and recommend us to your friends.

We hope that you consider our terms and conditions to be fair, and that these will be taken into account when making your reservation with us. All bookings made based on these terms and conditions are subject to English Law and jurisdiction, and these do not affect your statutory rights.

When you book

All arrangements made between Freedom To, a fully bonded tour operator, ATOL 9995, hereinafter called "the company", and you, "the client" are subject to the following booking conditions. The person completing the reservation, or making the reservation if by telephone, warrants that he or she has the authority of all persons named on the booking to make the reservation on their behalf.

No employee or agent of the company has the right to amend the terms and conditions of booking either expressly or by implication.

We know the areas and product we have featured on this site better than anyone, and therefore, we would strongly urge you to talk to us, if you are unsure about your travel requirement.

Booking showing as "on request"

On occasions, we may not be able to confirm bookings immediately, and they will show as "on request". This may mean that we require rooms above our usual allocation due to the popularity of your chosen hotel.

All "on request" bookings have to be 100% definite before we are able to book and confirm a reservation and a valid credit or debit card number will be requested upon completion of your reservation.

We will only debit this card if the booking is confirmed by your requested accommodation, and not before.

If the requested accommodation is not available, we will advise you accordingly and recommend some suitable alternatives. We will NOT debit your card until such time you advise us that any alternatives offered are acceptable in writing.

If you are booking a multi sector itinerary, and only part of this booking shows as "on request", then you will still be liable for the reservations that are booked and confirmed immediately, with the balance taken for the "on request" sectors once these are confirmed.

Payment of the deposit and balance

A deposit of 25%, or the amount agreed at the time of booking, for every person travelling must be paid to us when a booking is submitted to the company, unless the booking is made within 10 weeks of departure, in which case the full amount must be paid.

The balance of the booking must be paid to the company 10 weeks prior to departure.

In the case of group, special event or scheduled flight bookings, special conditions may apply and these will be advised to you at the time of booking. They will further be noted on your booking form. If the company does not receive the balance payment on time, the company may choose to treat the booking as cancelled, in which case cancellation fees as set out below would be payable. The person making the booking on line, or by a telephone sale, is directly responsible to the Company for the total invoiced price.

All flight reservations that are added and included in your reservation must be paid for in full at the time of booking. These are non refundable at all times. All fares used are discounted in all classes, and since these are non refundable, travel insurance is highly recommended in case of unforeseen cancellations at a later date.

Payment to the company can be made by Credit Cards or Debit Cards. Please note that we charge a fee of 3% for all card transactions.

If you alter your holiday

Once a booking is confirmed, the Company reserves the right to charge an amendment fee of £25 per person, per change, (or the equivalent in Euros or US Dollars), should it be changed by the client.

Any additional charges levied above this by other operators, airlines or hotels, will also be passed on to the customer.

We will do all possible to assist in any changes that you require to your original booking, but should these not be possible, any subsequent cancellation will be charged as advised at the time of booking.

Any changes MUST take place outside 10 weeks prior to departure. Within an 10 week period, an amendment to the booking will be deemed as a cancellation and re-booking, and the cancellation charges as shown, will be levied.

Once again, special conditions may apply for group, special event or scheduled flight bookings, and these will be advised to you when booking your holiday, and reconfirmed in writing to you on your confirmation account.

If you cancel your holiday

All cancellations must be notified to the Company in writing. Emails from the lead person and from the original email address that confirmed the reservation will be accepted.

The effective date of cancellation will be when notification is received by the Company in writing.

The following cancellation fees will then apply. These cancellation charges will also apply to any reservations that have been cancelled by the Company due to the nonpayment of the balance, within the specified time period. All part payments made to the company, which do not equal the full invoiced amount, will be deemed to be the deposit in this instance.

It must also be noted that since we use many suppliers for different components of your holiday, any cancellation fees levied by them will be passed on to the customer.

• More than 60 days before departure Deposit
• Between 42-59 days before departure 50%
• Between 28-41 days before departure 75%
• Between 0-27 days before departure 100%

It is imperative to note that low cost airlines and many fares on scheduled carriers are not refundable once confirmed. Additionally, many of our hotel contracts do not allow for refunds as they are very competitively priced, even if cancelled weeks in advance.

If we alter your holiday

The Company plans and makes arrangements for flights and accommodations, and other components that form an inclusive holiday many months in advance. This means that on certain occasions, and due to certain circumstances that may have occurred since our information was published, and the date of your holiday, adjustments may have to take place. Any such adjustment or amendment will be advised to you as soon as it has been brought to the Company's attention.

If we cancel your holiday On very rare occasions, we reserve the right to cancel your holiday due to circumstances beyond our control. This may be due to a supplier going into receivership, a series of flights being cancelled, or a hotel closing without notice. In this event, we will attempt to offer you another holiday as close as possible to your original reservation, or a full refund of all monies paid. If you decide on a full refund, the company will not be under any further obligation to you.

It must be noted that should an accommodation arrangement be changed, which is part of a multi sector itinerary, the refund or cancellation would only apply to that specific portion of the trip.

Description of facilities

All descriptions of our programme including hotels, facilities, local scene, etc, is correct at the time of publication, and is given in good faith. Every effort is made to ensure that the information we print is accurate. It must be appreciated however that hotel pools do need cleaning, that local public holidays may mean that maids would have an extra day off and the local scene does tend to change - bars close, new ones open, and so on. Please also note that heating for pools may be switched off during summer periods, and that accommodations may make an extra charge for the use of "included" facilities like water sport equipment, safes, etc.

Important notice

The Company representatives and agents, including Airlines and hotels, reserves the right to evict any client from any hotel or complex, who's behaviour is deemed by the above mentioned parties, to be of a nature which causes a nuisance and discomfort to other guests. In any event, airlines are NOT obliged to carry any passengers who are drunk and disorderly upon check in. Under such conditions, the Company shall be under no further obligation to the clients concerned.

If you have a complaint

Should there be a need to raise a point while you are away, please contact the accommodation manager in the first instance. On most occasions, most complaints can be rectified immediately, and on the spot, if brought to the attention of our local representatives. If you are still not entirely happy with the way any problem has been dealt with, please make a note of the points, with dates and times of occurrences, and give a copy to our local manager or representative office.

If you feel that we need to be advised of the situation, then please contact our office by email. This should only be undertaken as a last resort, AFTER a copy of the complaint in writing has been given to the relevant parties locally. We will do all possible, and within our powers to assist you immediately, but you must appreciate that things may take at least 24 hours to sort out! If you are still unhappy when you return, and only after all the above has been adhered to, please write to us within 14 days of your arrival home.

Your accommodation vouchers

The accommodation voucher provided shows the names included in the party that are entitled to use the accommodation. Other persons, including overnight visitors are only permitted to stay at the discretion of the accommodation manager, and extra charges may be levied if permitted. Subletting or assigning the accommodation to third parties is prohibited.

Travel insurance

It is essential that you are adequately covered by travel insurance while you are abroad. We can quote for travel insurance for UK residence only. Those of you outside the UK need to consult your own insurance broker.

Price guarantee

Freedom To Holidays guarantees that once the full balance of your agreed holiday is paid for, the price will remain final, and will not be subject to any surcharges.

Special requests

The company will try its best to secure any special services that are requested by the client at the time of booking. However, requests cannot be guaranteed, and these do not form any part of our contract between the company and client.